Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Because we are an independent third-party reseller and do not manufacture the products we sell, returns and refunds are subject to the conditions outlined below.

This policy applies to eligible U.S. orders only.

Eligibility for Returns

An item may be eligible for return and partial refund when all of the following conditions are met:

• Item is unused, unwashed, and in new condition
• Original tags and/or packaging are still attached
• Return request is submitted within 21 days of delivery
• Item is not discounted, clearance, seasonal, perishable, or swimwear
• Item is located within the United States
• Return is approved by our support team prior to shipment

Items not meeting these conditions are not eligible for return.

Restocking Fee

Approved returns are refunded minus a 15% restocking fee.

The fee covers processing, inspection, handling, and inventory costs associated with reselling returned items.

Return Shipping

Customers may:

• purchase their own return label, or
• request a return label at market-rate shipping cost

Return shipping costs are not refundable.

Please include the original packing slip to ensure proper processing.

Return Inspection & Refund Processing

Once the returned item arrives at our facility:

It will be inspected to confirm it is still in new condition.
If approved, a refund will be issued for the product price minus the restocking fee.

Items returned in used, washed, worn, damaged, or altered condition will be deemed ineligible and will not be refunded.

Refund timing:

• 1–5 business days for return inspection and processing
• Up to 14 days for your bank to post the credit

Items Not Eligible for Return or Refund

The following items are final sale:

• Perishable goods
• Seasonal or holiday items after the season has passed
• Discounted or clearance items
• Swimwear
• Items marked non-returnable
• Products damaged due to customer handling or wear