Shipping policy
Shipping Policy
We strive to process and ship orders as quickly and accurately as possible. This Shipping Policy outlines processing times, carrier handling, transit delays, and shipping insurance options.
This policy applies to domestic and international shipments unless otherwise noted.
Order Processing Time
Most orders are prepared for shipment within 1–3 business days.
Processing time may be extended in situations such as:
• inventory discrepancies
• damaged stock discovered during packing
• high-volume seasonal periods
If your order cannot be prepared for shipment within 10 days, you may choose to:
• continue waiting for fulfillment, or
• cancel the order for a full refund
Shipping Methods & Carriers
Orders are shipped using one or more of the following carriers:
• USPS
• UPS
• FedEx
• DHL (for select international destinations)
Carrier selection may vary based on weight, cost efficiency, and delivery location.
Shipping rates are calculated at checkout according to:
• order weight & dimensions
• delivery address
• service level selected
Transit Times
Estimated delivery times are provided by the carrier and are not guaranteed.
Since COVID-19, major carriers may experience delays beyond our control.
Typical transit windows:
• Standard Shipping: 3–8 business days
• Expedited Shipping: 2–3 business days
• Economy Shipping: 5–12 business days
Actual delivery time may vary.
Delayed Shipments in Transit (Domestic Orders)
A shipment may be considered delayed / stalled in transit if:
• no tracking movement occurs for 30 days
In such cases, the shipment may be eligible for a refund up to:
• the value of goods, or
• $100 — whichever is lower
Eligibility is determined in accordance with carrier claim policies.
International Shipping Policy
International orders may be subject to:
• customs duties
• taxes
• import processing fees
These charges are the responsibility of the buyer.
Refunds for international shipments are issued only if:
• the order is returned to us as undeliverable, and
• the item remains in new condition upon return
Shipping charges and customs fees are non-refundable.
Shipping Insurance
Optional shipping insurance is available through a third-party provider.
Insurance may cover:
• items lost in transit prior to delivery scan
• items damaged in transit
Insurance does not cover:
• packages marked as delivered
• theft after delivery
• customer handling damage
Insurance is recommended for high-value or bulk orders.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
Orders shipped to an incorrect address due to customer error are:
• not eligible for refund or replacement unless returned to us in new condition
Please review your address carefully at checkout.
Tracking Information
Tracking details are emailed once an order enters carrier possession.
If tracking does not update after several days, please contact us for assistance.
Lost or Stolen Packages
Packages marked Delivered by the carrier are considered successfully delivered.
We are unable to issue refunds or replacements for:
• theft after delivery
• packages taken from mailboxes, porches, or residences
We recommend:
• shipping to a secure address, or
• requesting signature confirmation for valuable orders
Damaged Shipments
If an item arrives damaged:
• Do not discard the product or packaging
• Take photos of the item and shipping box
• Contact us so a carrier claim can be filed
Only verified damaged items qualify for replacement or refund.
